Privacy Policy

Welcome to Casino di Venezia's Privacy Policy. We are committed to protecting your personal data and respecting your privacy. This policy outlines how Casino di Venezia, as the data controller, collects, uses, processes, and safeguards the information you provide when you use our website, services, and applications (collectively, "Services"). We operate under strict regulatory requirements and adhere to the highest standards of data protection. By engaging with our Services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully.

This Privacy Policy applies to all users of Casino di Venezia's Services, regardless of your location. Our practices are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant privacy frameworks globally. Your trust is paramount to us, and we strive for transparency in all our data handling practices.

Casino di Venezia collects various types of information to provide and improve our Services, comply with regulations, and enhance your gaming experience. This information can be categorised as follows:

• Information You Provide Directly: This includes data collected during account registration, such as your name, date of birth, address, email address, phone number, and national identification details. We also collect information when you make deposits or withdrawals, participate in promotions, or communicate with our customer support team.
• Information Collected Automatically: When you access our Services, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type, referring URLs, and details about your interaction with our website, such as pages visited and time spent.
• Information from Third Parties: To comply with our legal and regulatory obligations, such as anti-money laundering (AML) and know your customer (KYC) checks, we may receive information about you from credit reference agencies, identity verification services, and other public databases. We also work with payment processors who provide us with transaction data.
• Gaming Activity Data: We collect data related to your gaming activities, including bets placed, games played, winnings, losses, and session duration. This information is crucial for providing our Services and for responsible gambling initiatives.

Casino di Venezia uses the collected information for several essential purposes, all aligned with our commitment to providing a secure, enjoyable, and compliant gaming environment:

• To Provide and Manage Your Account: This includes processing your registration, verifying your identity, managing your deposits and withdrawals, and generally administering your account.
• To Operate and Improve Our Services: We use data to deliver our games, personalise your experience, troubleshoot technical issues, and continually enhance the functionality and features of Casino di Venezia.
• For Security and Fraud Prevention: Protecting our players and our platform is a top priority. We use your data to detect and prevent fraudulent activities, money laundering, and other illegal actions.
• To Comply with Legal and Regulatory Obligations: As a licensed online gambling operator, Casino di Venezia is subject to strict laws and regulations. We use your data to meet these requirements, including age verification, responsible gambling checks, and reporting obligations to our licensing authority.
• For Customer Support: Your information allows us to respond effectively to your inquiries, resolve disputes, and provide comprehensive support.
• For Marketing and Promotions: With your consent where required, we may use your information to send you promotional offers, bonuses, and updates about Casino di Venezia's new games or features. You can opt out of marketing communications at any time.

Casino di Venezia processes your personal data based on several legal grounds, as permitted by applicable data protection laws, particularly the GDPR:

• Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party, specifically the Terms and Conditions governing your use of Casino di Venezia's Services. This includes managing your account, processing transactions, and providing access to games.
• Legal Obligation: We process your data to comply with our legal and regulatory obligations, such as anti-money laundering (AML) laws, age verification requirements, and responsible gambling regulations set by our licensing authority.
• Legitimate Interests: We may process your data where it is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes fraud prevention, enhancing security, improving our Services, and conducting business analytics.
• Consent: In certain situations, particularly for sending direct marketing communications, we will obtain your explicit consent before processing your data. You have the right to withdraw your consent at any time.

Casino di Venezia takes your privacy seriously and will only share your personal data in specific, controlled circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, and marketing. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Bodies: We will disclose your information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies, for purposes such as fraud prevention, anti-money laundering compliance, and investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving Casino di Venezia, your personal data may be transferred to the acquiring entity, subject to their commitment to protect your privacy in accordance with this policy.
• Affiliates: We may share data with our corporate affiliates for internal administrative purposes, provided they adhere to the same data protection standards.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties for their independent marketing purposes.

Casino di Venezia employs robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We understand the critical importance of data security in the online gaming industry. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard Transport Layer Security (TLS) encryption.
• Access Controls: Access to your personal data is strictly limited to authorised personnel who require it to perform their duties, and they are subject to confidentiality obligations.
• Firewalls and Intrusion Detection Systems: We utilise advanced network security technologies to protect our systems from external threats.
• Regular Audits and Assessments: Our security practices are regularly reviewed and updated for ongoing effectiveness and compliance with industry best practices.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures.

As a user of Casino di Venezia's Services, you have several rights regarding your personal data, in accordance with applicable data protection laws:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
• Right to Restriction of Processing: You can request that we limit the way we use your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data in certain situations, particularly where it is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Casino di Venezia uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously, allowing us to improve its performance and design.
• Functionality Cookies: These are used to remember your preferences and choices, such as language settings, to provide a more personalised experience.
• Marketing/Targeting Cookies: These cookies track your browsing habits to deliver more relevant advertisements and promotions from Casino di Venezia.

You have control over cookies. Most web browsers allow you to manage your cookie preferences, including blocking or deleting cookies. However, disabling essential cookies may affect the functionality of our Services. For more detailed information, please refer to our dedicated Cookie Policy.

Casino di Venezia retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data and the legal obligations we face.

• Account Data: We generally retain your account data for the duration of your active account with Casino di Venezia and for a period thereafter as required by gambling regulations (typically 5-7 years after account closure) to comply with AML and KYC obligations.
• Transaction Data: Financial transaction records are kept for regulatory purposes for a period mandated by financial and gambling laws.
• Marketing Consent: If you have consented to marketing, we will retain your contact details for marketing purposes until you withdraw your consent.

Once the retention period expires, your personal data will be securely deleted or anonymised. In some cases, we may retain data for longer if required by a court order or other legal process.

Casino di Venezia operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including outside the European Economic Area (EEA). This may occur if our service providers or servers are located in different jurisdictions.

When we transfer your data internationally, we take appropriate safeguards to provide your personal data with an adequate level of protection, consistent with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.
• Obtaining your explicit consent for the transfer.

By using Casino di Venezia's Services, you understand that your information may be transferred to these third parties located in other countries.

Casino di Venezia's Services are strictly not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records.

We employ robust age verification processes during registration to prevent minors from accessing our platform. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the details in the "Contact Us" section.

Casino di Venezia reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other communication channels, such as email, where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how Casino di Venezia is protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or Casino di Venezia's data handling practices, please contact our Data Protection Officer:

• By Email: [email protected]
• By Post: [Please use our registered office address, which can be found in our Terms and Conditions, for postal correspondence]

We are committed to addressing your inquiries promptly and transparently.